PT Uni-Charm Indonesia Tbk (“Unicharm”, “we”, “us”, “our”) respects your privacy. We are committed to protecting your personal data while processing your data to improve our products and services, communicate more relevant information with you, share your data with our service providers and marketing partners etc.
How We Collect Your Data
Direct interactions with you
We may ask for your data when you order our products or services, register on our websites or mobile applications, participate in promotions or surveys, call, email or meet us, apply for a job at Unicharm, or otherwise have direct interactions with us. Examples of such data may consist of contact information (e.g. email address, postal address, telephone number), account information (e.g. username, password), demographic information (e.g. gender, date of birth, family information), purchase or customer service history, and other information you provide us.
If you do not provide the information requested from us, we may not be able to provide you with all or part of our goods and services, respond to your queries, or enter into or perform a contract with you.
Your use of our online services
We may collect your data about your online activities when you browse our websites and social media pages, read our emails, or otherwise use our services through your browser or device, or your use of our applications. Such data may include usage data (e.g. clickstream and other online activities), device information (e.g. device identifiers, device manufacturer and model, device settings, browser type and version, screen resolution, operating system version), IP address, and other traffic data and log data (e.g. time and duration of your use of the service), and may be collected across your devices such as personal computers, smartphones and tablets. There are also cases we are furnished with your data when you see our products or other information on our marketing partners' websites or use their services.
Whenever you use the Application through a mobile device, we will track and collect your geographic location information in real time. In some cases, you will be required or required to activate the Global Positioning System (GPS) or Wi-Fi or Bluetooth on your mobile device to enable us to provide you with a better experience using the Application (for example, to provide information about what items are available and can be purchased in locations near you). You can temporarily disable geo-location tracking information on your mobile device. However, this may affect the functions available on the Application.
Your family members and your friends
Your family members and your friends may provide us with your data as long as they have confirmed that they have obtained your consent for specific purpose. For instance, when they participate in our surveys, or Our Services may contain your personal information.
Our partners and public sources
We may obtain your data from our marketing partners, third party data providers and other commercially available sources as long as they have confirmed that they have obtained Your consent.
There are cases in which we may seek information on your health, financial information (e.g. credit information), government issued ID number according to related regulations, and other spesific data on you In such cases, we weill process your data in accordance with the applicable data protection laws.
We will not intentionally collect personal information from children under the age of 13 without parent's consent. If we become aware that we have collected personal information from children under 13, we will take steps to delete the information from our records. If you believe that a child under 13 may have provided us with personal information, please contact us as specified in the How to Contact Us section of this policy.
Cookies and Other Technologies
We are using these cookies to provide our customers with more appropriate services on our website. We may also be using a technology called web beacons to gather statistics with respect to your use of our website.
A cookie means a small file in which arbitrary characters are written, when you browse a website, it is exchanged between the web server and your browser and saved on your Internet device. By using this, we can collect an attribute information that cannot directly identify individuals, such as customer browsing history, service usage history, location information, etc.
We and our marketing partners may use local storage technologies other than cookies such as local shared objects (Flash cookie) and HTML5 local storage. For more information, please contact us as specified in the How to Contact Us section of this policy.
We may use technologies called "web beacons" or "pixel tags." Web beacons are small images on websites or emails, or other small codes which communicate information from your device to a server. By using web beacons together with cookies, it becomes possible to know when you have viewed particular contents and emails. In most cases, you can make web beacons inefficient by disabling cookies.
Our websites contain social plugins. Social plugins are indicated by the respective logos of the social network. When you access our website involving social plugins, your browser establishes direct connection with the social network servers, which allows the social networks to receive the information that you have visited our website. You can find more information on the social networks' privacy policies.
How We Use Your Data
We use your data when (a) the processing of your data is necessary for (i) the performance of a contract with you, (ii) compliance with a legal obligations, or (iii) the purposes of the legitimate interests, or (b) you have given consent to the processing. In each case, we may combine your data with other data obtained through various sources.
Provision and administration of our products and services
We use your data to process your registration and create your account, verify your identity, process your orders and payments, ship our products, communicate with you regarding the transactions, provide customer support and respond to your requests and inquiries, and otherwise provide and administer our products and services. Your data is also used to provide you with personalized contents and experiences in our services.
Marketing and sales activities
As long as we have obtained your consent Our marketing and sales activities using your data include the following activities.
send samples, information about our products and services, promotional communications and other marketing communications.
conduct and administer contests, sweepstakes and other promotions
perform data analytics such as marketing research and trend analysis
provide you with personalized recommendations, and engage in targeting advertising (including through our participation in ad networks)
measure the effectiveness of our marketing campaigns
Where required by applicable laws, we will obtain your consent for the processing of your data for direct marketing purposes.
Research and Development
We use your data when coducting surveys as long as we have obtained your consent for the purpose of improving our products and services, developing new products and services, and imporing marketing communications and customer experience.
We may process your data as long as have obtained consent from You for the purposes of accounting and auditing, to prevent fraud and other illegal activities, comply with our legal requirements and contractual obligations, maintain and enhance the safety and security of our products and services ( including troubleshooting and system maintenance), and otherwise administer and protect our legal rights and business.
Resumes and other information are used to determine whether you are a suitable candidate for any open jobs at Unicharm.
Anonymized data and aggregated data
We may anonymize or aggregate personal data and use it for any purposes as long as it is permitted by applicable laws.
Disclosure of Your Data
We may disclose your data to the extent permitted by the applicable data protection laws. Such disclosure is made, for example, in the following situations.
We may disclose your data to service providers who provide us with services such as data analysis, operation of our websites and applications, campaign administration, or advertising and other marketing communications. We request such service providers to protect your data and not to use your data except as necessary to perform services on our behalf.
We may also disclose your data to our joint marketing partners and business partners other than service providers. We will seek your consent if it is required by the applicable data protection laws.
We may share your data with our affiliate within Unicharm Group.
Mergers and Acquisitions
We may transfer your data to other countries according to applicable data protection laws.
Third Party Sites and Services
Our websites, applications and other services may contain links to third party websites and services. If you follow links, third parties may collect or share data about You as long as have obtained your consent. We do not control these third party websites and services and are not responsible for their processing of your data. We encourage you to read the privacy policies of third parties when you leave our websites, applications, and other services.
Data Security and Retention of Your Data
We may take appropriate physical, administrative, technical and personnel security measures to protect your data in accordance with the applicable data protection laws.
We retain your data as long as it is necessary for the purposes of the processing of your data or we have another lawful basis to retain your data.
In cases granted by applicable laws, you may have the following rights. If you want to know whether or not you have the rights in the specific occasions or you want to exercise your rights, please contact us as specified in the How to Contact Us section of this policy.
Right of access enables you to receive a copy of the personal data we hold about you.
Right to rectification enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Right to erasure enables you to ask us to delete personal data where there is no good reason for us continuing to process it. Please note, however, that we may not always be able to comply with your request for specific legal reasons.
Right to object enables you to ask us to stop our processing of your personal data where (i) we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground, or (ii) we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your interests, rights and freedoms.
Right to restriction of processing enables you to ask us to suspend the processing of your personal data in the following scenarios: (i) if you want us to establish the data's accuracy, (ii) where our use of the data is unlawful but you do not want us to erase it, (iii) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims, or (iv) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to data portability enables you to request the transfer of your personal data to you or to a third party in a structured, commonly used, machine-readable format.
Right to withdraw consent enables you to withdraw your consent at any time where we are relying on your consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you.
How to Contact Us